Game Support

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At Cobra, we're passionate about the games we make. If you're having an issue with one of our games and the following doesn't help, please get in-touch via support@cobramobile.com

iOS Game support

All our current iOS games are available on Apple's App Store. If you are having issues with one of our iOS Apps there are a few things that you can try;

  ■  Check the Updates section of the App Store to make sure you have the latest version/update of the app.

  ■  Close all other Apps that are running in the background and then re-launch the App.

  ■  Although you should never really have to reboot your device, sometimes if you have an App issue, it's handy to close all running apps and reboot your device.

  ■  Once rebooted launch the App you had an issue with to see if the issue persists (this can sort memory issues).

  ■  Still got an issue with an App?

In a worst case scenario, try deleting the App, stopping all other apps running in the background, rebooting your device and then re-installing the App as the first thing you do when your device has rebooted. Where you can, always make sure your device is running the latest version of iOS.

iMessage Game Support

(For iOS 12 & iOS 13) Where to find iMessage games after installing,

  ■  Start a new Message to a friend.

  ■  Just above the keyboard are oval shaped icons.

  ■  These are your iMessage Apps.

  ■  Look for the game you want to play and select it.

Note, from iOS 12.2 onwards, iMessage games can have corrupt graphics in the message header if the recipient isn't in your Contacts list!

(For iOS 10 & iOS 11) Where to find iMessage games after installing,

  ■  Start a new Message to a friend.

  ■  Tap the App Store icon (above the keyboard).

  ■  Tap the 4 dots (bottom left).

  ■  Tap the iMessage app icon or swipe left to find it.

Check out Cobra's YouTube channel for handy iMessage How-To video's...(here's one to try).

Need to delete an iMessage game, here's how to,

  ■  Select the Messages App on your iPhone/iPad.

  ■  Go into an existing message or start a New Message.

  ■  You will see a bunch of icons above the keyboard.

  ■  Scroll to the far right of all these icons and select the three dots.

  ■  This will bring up a list of iMessage apps installed on your device.

  ■  Look for the App to delete and swipe it to the left, this will allow you to delete the app.

Steam/PC Game support

Our PC titles are all available on Steam. Most modern PC's from the last 5-6 years are more than capable of playing our games. On PC's we find the most common issues are,

1) Graphics card driver.
Our games are powered by OpenGL, to get the best from OpenGL you really need the latest "graphics card driver" from your graphics card vendor installed. Note, the default Windows OpenGL drivers are sometimes not the best depending on your hardware.

2) Audio driver not installed properly?
You can check this has properly installed (sometimes it just doesn't!) by going to, "Program Files (x86)\Steam\steamapps\common\(cobra game name)\_CommonRedist\OpenAL\" and locating "oalinst.exe" and running this simple installer. This will sort out any audio driver issues if for some reason the audio driver didn't install properly.

3) Microsoft VC redistributable files not installed properly?
Re-install these files by going to, "Program Files (x86)\Steam\steamapps\common\(cobra game name)\_CommonRedist\vcredist\2013\" and running "vcredist_x64.exe" if you have a 64bit version of Windows installed or "vcredist_x86.exe" if you have a 32bit version of Windows installed.

Apple Mac Game Support

All our current Apple Mac titles are available on Steam and on the Mac App Store.

On Apple Mac our games just need an Intel based CPU and your Mac to be running at least OS X 10.6.3 or higher.

On newer M1 (Apple Silicon) based Mac's some of our iOS based games titles happily run on your Mac desktop. This is due to the shared ARM cpu architecture.

Roku Game Support

All our current Roku titles are all available direct on the Roku Channel store.

Additional micro SD card storage may be required depending on how many Roku Apps you have installed (micro SD cards are cheap and readily available online).

Android Games Support

Some of our popular games titles are available on Android through Google Play Store.

We endeavour to support as many Android phones and tablets as possible. If you do encounter a problem with one of our games we always recommend stopping all other apps running in the background, rebooting your device and then running the game as the first thing you do when your device has rebooted.

For Android, we would also recommend occasionally clearing your app caches on your device, this can help fix a lot of simple app problems in general.

For an other support needs, please email us on "support@cobramobile.com"